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CITS - Cosmos Innovative Technology Solutions LLC ("CITS", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide to us and the information we collect when you visit or use our website.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information through our website and related online services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain your consent before processing your personal information in accordance with applicable law.

1. About CITS

CITS - Cosmos Innovative Technology Solutions LLC is an IT and technology solutions company based in Abu Dhabi, United Arab Emirates.

Registered/Business Address:
9G5F+7RV - Musaffah - M25 - Abu Dhabi, United Arab Emirates

Email:
cosmos@cosmosuae.com

For privacy-related enquiries, you may contact us using the email address above.

2. Information We Collect

Depending on how you interact with our website, we may collect different types of information.

2.1 Information You Provide Directly

You may voluntarily provide personal information when you:

  • Contact us through our general enquiry or contact form
  • Request information about our services
  • Submit a request for a quotation or proposal
  • Submit a business enquiry
  • Apply for a position through our careers or job application form
  • Subscribe to communications or newsletters
  • Communicate with us by email
  • Otherwise communicate or interact with CITS through the website

The information provided may include:

  • Full name
  • Job title or position
  • Company or organisation name
  • Email address
  • Telephone or mobile number
  • Country or location
  • Information contained in your enquiry
  • Details relating to your requested services
  • Information included in a quotation or service request
  • CV/resume and employment-related information where you apply for a position
  • Any other information you voluntarily provide to us

You should only provide information that is relevant and necessary for the purpose for which you are submitting it.

2.2 Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language and general location information
  • Referring website or source
  • Pages visited
  • Time spent on pages
  • Links or buttons interacted with
  • Date and time of visits
  • Website interaction and navigation information
  • Technical information relating to website performance and security

This information is generally used in aggregated or pseudonymised form to understand how the website is being used, improve its performance and security, and understand the effectiveness of our marketing activities.

3. Information Submitted Through Website Forms

Our website may contain several types of forms, including:

General Contact and Enquiry Forms

If you submit a general enquiry, we may collect your name, contact details, company information and the contents of your enquiry so that we can respond to you.

Request-a-Quote Forms

If you request a quotation or proposal, we may collect information about you, your organisation, your requirements and the services you are interested in.

We may use this information to understand your requirements, prepare a quotation or proposal, communicate with you and follow up on your enquiry.

Careers and Job Application Forms

If you apply for a position through our website, we may collect information such as your name, contact details, CV/resume, employment history, qualifications, skills, experience and other information you choose to provide as part of your application.

Employment-related information will be used for recruitment and related business purposes and may be shared with relevant personnel involved in the recruitment process where appropriate.

Newsletter and Subscription Forms

If you subscribe to receive newsletters, updates or other communications from CITS, we may collect your name and email address and use them to send the communications you requested.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the relevant communication or by contacting us.

4. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including to:

  • Respond to enquiries and requests
  • Provide information about our services
  • Prepare quotations, proposals and other business communications
  • Communicate with existing or prospective clients
  • Process and manage job applications
  • Communicate with applicants regarding recruitment opportunities
  • Send newsletters and requested communications
  • Provide, maintain and improve our website
  • Understand how visitors use our website
  • Analyse website performance and user behaviour
  • Measure the effectiveness of advertising and marketing campaigns
  • Improve our digital marketing activities
  • Detect, prevent and investigate fraud, abuse, security incidents and other unlawful activity
  • Protect the security and integrity of our website and systems
  • Maintain business records
  • Comply with applicable legal and regulatory requirements
  • Establish, exercise or defend legal rights or claims
  • Carry out other purposes that are communicated to you at the time information is collected

We will seek to process personal information only for appropriate and legitimate purposes and in accordance with applicable law.

Depending on the circumstances, CITS may process personal information where:

  • You have provided consent;
  • Processing is necessary to respond to your request or take steps at your request before entering into a business relationship or contract;
  • Processing is necessary to fulfil contractual or business obligations;
  • Processing is necessary to comply with a legal or regulatory obligation;
  • Processing is necessary to protect legitimate business interests, provided those interests are not overridden by applicable privacy rights; or
  • Processing is otherwise permitted or required by applicable law.

Where processing is based on consent, you may withdraw that consent where permitted by applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device when you visit a website. They can help websites remember preferences, understand visitor behaviour and provide functionality.

CITS may use cookies for purposes including:

  • Essential website functionality
  • Website security
  • Remembering preferences
  • Understanding website traffic
  • Measuring website performance
  • Analysing user behaviour
  • Improving the website
  • Measuring marketing and advertising activity

Where required by applicable law, we will provide appropriate information and obtain consent for non-essential cookies.

You can also manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

7. Analytics and Tracking Technologies

CITS may use third-party analytics and marketing technologies to understand website usage, measure performance and improve our marketing activities.

These may include:

Google Analytics

We may use Google Analytics to understand how visitors interact with our website, including information about pages visited, traffic sources, device and browser information, and general usage patterns.

Google Tag Manager

We may use Google Tag Manager to manage website tags and tracking technologies. Google Tag Manager itself is generally a tag-management system, while individual tags deployed through it may collect information depending on their configuration.

Meta Pixel

We may use Meta Pixel or related Meta technologies to measure the effectiveness of advertising campaigns, understand interactions with our website and, where applicable, support advertising and remarketing activities.

LinkedIn Insight Tag

We may use the LinkedIn Insight Tag to understand website visits originating from LinkedIn, measure advertising performance and create relevant audience insights for marketing purposes.

These third-party services may process information in accordance with their own privacy policies and terms.

Where required, CITS will provide appropriate cookie or tracking consent mechanisms before activating non-essential tracking technologies.

8. Third-Party Services

Our website may use or link to third-party services and technologies, including analytics, advertising, security, communications, mapping, video, social media, hosting and other technology providers.

Depending on the configuration of the website, these may include services provided by companies such as Google, Meta, LinkedIn, Cloudflare and other service providers.

Third-party services may collect or process information independently from CITS. Their processing is governed by their respective privacy policies and terms.

CITS does not control the privacy practices of third-party websites or services.

Our website may contain links to third-party websites, social media platforms or other external resources.

Following an external link may take you to a website that operates under a different privacy policy.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

CITS is not responsible for the privacy practices, content or security of external websites that we do not operate.

10. How We Share Personal Information

CITS does not sell your personal information.

We may disclose or provide access to personal information where reasonably necessary for legitimate business purposes, including to:

  • Employees and authorised personnel who need the information to perform their responsibilities
  • Professional advisers, consultants and service providers
  • Website hosting and technology providers
  • IT and cybersecurity service providers
  • Recruitment or human resources service providers, where relevant
  • Analytics and marketing technology providers
  • Communication and email service providers
  • Advertising platforms, where applicable and permitted
  • Legal, regulatory, governmental or law-enforcement authorities where required or permitted by law
  • Parties involved in a corporate transaction, restructuring, merger, acquisition or transfer of business, subject to applicable legal requirements

Third parties that process information on our behalf may be required to maintain appropriate confidentiality and security measures.

11. International Data Transfers

Some of the technology and service providers used by CITS may process or store information outside the United Arab Emirates.

Where personal information is transferred across borders, CITS will take appropriate steps to ensure that such transfers are carried out in accordance with applicable UAE data protection requirements and other applicable law.

International service providers may have their own data storage locations and processing arrangements.

12. Data Security

CITS takes reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, misuse or destruction.

Our security measures may include appropriate access controls, technical safeguards, security monitoring and other organisational and technical measures appropriate to the nature of the information and the risks involved.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure.

You should also take appropriate precautions when communicating sensitive information online.

13. Data Retention

CITS retains personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, to fulfil contractual or legal obligations, to resolve disputes, or to establish, exercise or defend legal claims.

The retention period may vary depending on:

  • The nature of the information
  • The purpose for which it was collected
  • Whether an ongoing business relationship exists
  • Legal or regulatory requirements
  • Recruitment and employment requirements
  • Security and fraud-prevention requirements
  • Legitimate business requirements

When personal information is no longer required, CITS will take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

14. Your Privacy Rights

Subject to applicable law and any relevant limitations or exceptions, you may have rights relating to your personal information, including the right to:

  • Request information about how your personal information is processed
  • Request access to personal information held about you
  • Request correction of inaccurate or incomplete personal information
  • Request restriction or cessation of certain processing
  • Request deletion or erasure of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Object to certain forms of processing where applicable
  • Request information concerning certain disclosures or transfers
  • Exercise other rights provided under applicable UAE data protection law

The UAE’s Personal Data Protection Law provides data subjects with rights including correction of inaccurate personal data and, in applicable circumstances, restriction or stopping of processing.

Requests will be considered in accordance with applicable law. In some circumstances, CITS may need to verify your identity before processing a request.

To exercise a privacy right or make a privacy-related enquiry, contact:

  • CITS - Cosmos Innovative Technology Solutions LLC
  • Email: cosmos@cosmosuae.com
  • Address: 9G5F+7RV - Musaffah - M25 - Abu Dhabi, United Arab Emirates

15. Marketing Communications

If you have requested or consented to receive marketing communications from CITS, we may send you information about our services, company updates, technology insights, events or other relevant business communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop service-related, transactional or other communications that are necessary for an existing business relationship.

16. Children’s Privacy

Our website is intended primarily for businesses, professionals, job applicants and other users who are legally able to use the services and submit information.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.

17. Job Applicant Information

If you submit an application for employment through the CITS website, the information you provide may be used to:

  • Assess your application
  • Contact you regarding the position
  • Consider you for other relevant opportunities where appropriate
  • Verify information where legally permitted
  • Conduct recruitment and selection activities
  • Maintain recruitment records
  • Comply with applicable legal requirements

Submitting an application does not guarantee employment or progression to any stage of the recruitment process.

18. Confidential or Sensitive Information

The website is not intended to be a secure channel for submitting highly confidential information unless a specific secure submission mechanism is expressly provided.

Please avoid submitting passwords, financial account credentials, security keys, confidential business information or other highly sensitive information through general website forms unless specifically requested by CITS through an appropriate secure process.

19. Data Accuracy

You are responsible for ensuring that information you submit to CITS is accurate, complete and up to date.

If you become aware that information provided to us is inaccurate or incomplete, you may contact us to request correction, subject to applicable law.

20. Changes to This Privacy Policy

CITS may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements or privacy practices.

When we make changes, we may update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

21. Governing Law

This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of the United Arab Emirates and the Emirate of Abu Dhabi, as applicable.

Nothing in this Privacy Policy is intended to limit any rights or protections that cannot lawfully be excluded under applicable law.

22. Contact Us

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the way CITS handles personal information, please contact us.

  • CITS - Cosmos Innovative Technology Solutions LLC
  • Address: 9G5F+7RV - Musaffah - M25 - Abu Dhabi, United Arab Emirates
  • Email: cosmos@cosmosuae.com

We will review privacy-related enquiries and respond in accordance with applicable requirements.

23. Acceptance

By using this website, you acknowledge that you have had the opportunity to review this Privacy Policy.

Where applicable, specific consent may be requested through website forms, cookie controls or other mechanisms before certain categories of personal information are collected or processed.